Shipping & returns

Shipping

Colette ships worldwide. Find delivery costs & times below. We strive to ship within 48 hours from the moment you place your order.

The Netherlands
Standard: €4,95
Orders over €85: Free shipping
Standard delivery in 1-2 business days 

EU zone 1: Belgium, Luxembourg, Germany
Standard: €9,95
Orders over €200: Free shipping
Standard delivery in 2-7 business days 

EU zone 2: France, Austria, Spain
Standard: €13,50
Orders over €225: Free shipping
Standard delivery in 5-7 business days 

EU zone 2:  Italy, Greece, Portugal, Denmark, Sweden, Finland, Norway, Switzerland, Bulgaria, Hungary, Poland, Slovakia, Slovenia, Romania, Croatia, Cyprus, Czech Republic, Estonia, Latvia, Lithuania, Malta
Standard: €14,95
Orders over €300: Free shipping
Standard delivery in 3-9 business days 

Please note, additional taxes and duties may apply for non-EU customers. For more information contact your local customs authorities.

UK & Ireland
Standard: €9,95
Orders over €275: Free shipping
Standard delivery in 4-6 business days 

Please note, additional taxes and duties may apply. For more information click here or contact your local customs authorities.

USA
Standard: €27,50
Orders over €450: Free shipping
Standard delivery in 1-3 business days 

Please note, additional taxes and duties may apply. For more information click here or contact your local customs authorities.

Canada
Standard: €21,95
Orders over €350: Free shipping
Standard delivery in 5-9 business days

Australia, New Zealand & some parts of Asia
Standard: €27,50
Orders over €450: Free shipping
Standard delivery in 6-12 business days 

Please note, additional taxes and duties may apply. For more information contact your local customs authorities.

Rest of the world
Standard: €35,95
Orders over €600: Free shipping
Standard delivery in 3-12 business days 

Please note, additional taxes and duties may apply. For more information contact your local customs authorities.

Important

Please make sure that your delivery address is accurate. We cannot be held responsible for items not received as a result of an incorrect or incomplete shipping address. Items returned due to an incorrect shipping address will be resent upon receipt, but will require an additional shipping fee.

Regarding Lost Packages: In the unfortunate event of a lost package during transit, we will make every effort to help you. However, once proof of delivery is generated, we are no longer liable for the package.

Returns

Of course Colette hopes you are happy with your purchase. If your order is not what you expected and you’d like to return it, this is how:

  • You have 14 days to register your return from the moment you receive your order

  • The items should be in perfect, unworn condition & in the original packaging.

  • If any protective material was used on the item, please reapply it.

  • To start your return, complete this return form. 

  • Please note custom made items and art prints cannot be returned

Please note: you will need to pay to send the goods to us and we strongly recommend you obtain proof of postage – if the product gets lost this is not our responsibility. 

If an item is custom made for you, it is not possible to return the items. This includes all art prints (as they’re made to order), custom made jewellery and custom made jewellery boxes.

If a return is initiated from outside the EU, the customer is solely responsible for any customs duties, import taxes, or clearance fees associated with returning the goods. Any such charges imposed on House of Colette due to a return shipment may be deducted from the refund amount.

Wrong, damaged or faulty item

If you receive a wrong, damaged or faulty item, please let us know by sending an email to hi@houseofcolette.com. We will send you an already paid for return label.